Website Privacy Policy

Last modified: December 3, 2025

Introduction

Fortis Fire & Safety (“Company” or “We” or “Us”) respect your privacy and are committed to protecting it through our compliance with this policy.

As used herein, “Fortis” means Fortis Fire & Safety, Inc., and any of its affiliates, subsidiaries, successors, and acquired entities, including, but not limited to Piper Fire Protection, Fortis Fire & Safety formerly known as CJ Suppression, VFS Fire & Security Services, MeshWrx, Lifesafety Management, Integrated Fire and Security Solutions, Diversified Systems Inc.

This policy describes the types of information we may collect from you or that you may provide when you visit the website www.fortisfire.com (our “Website“) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

  • On this Website.
  • In email, text, and other electronic messages between you and this Website.
  • Through mobile applications that we offer in order to provide our services or work with you to provide such services.
  • When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

  • Us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or
  • Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or through the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 16

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at [email protected].

Residents of certain states under 13, 16, or 18 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your State Privacy Rights for more information.

Information We Collect About You and How We Collect It

We may collect certain types of information from and about users of our Website, including information:

  • By which you may be personally identified, such as name, postal address, email address, telephone number, or IP address (“personal information“);
  • About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

  • Directly from you when you provide it to us.
  • Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
  • From third parties, for example, our business partners.

Information You Provide to Us

The information we collect on or through our Website may include:

  • Information that you provide by filling in forms on our Website. This includes information provided at the time you request our services, make a purchase, or subscribe to our service. We may also ask you for information when you report a problem with our Website.
  • Records and copies of your correspondence (including email addresses), if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.
  • Your search queries on the Website.

Information We Collect Through Automatic Data Collection Technologies 

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). If you would like to opt-out of automatic tracking technologies, many browsers offer ways for you to adjust your settings. Please review your browser’s settings to enable any of the blocking abilities offered.

The information we collect automatically may include personal information, and we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Website according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. For information about managing your privacy and security settings for cookies, see Choices About How We Use and Disclose Your Information.
  • Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
  • Google Analytics. Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies,” which are text files placed on your device, to help analyze how users interact with the site. The information generated by the cookie about your use of the website (including your IP address) is transmitted to and stored by Google on servers in the United States. Google uses this information to evaluate your use of the website, compile reports on website activity for website operators, and provide other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law or where such third parties process the information on Google’s behalf. You can prevent the storage of cookies by adjusting your browser settings. Additionally, you can opt-out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on. For more information about how Google processes your data, please review Google’s Privacy Policy.
  • ZoomInfo WebSights. We use ZoomInfo WebSights to gain insights into the companies that visit our website. ZoomInfo WebSights gathers information such as IP addresses and email domains (e.g., @company.com) of visitors to our website. This information is displayed to our team within the WebSights dashboard, solely at the company level, and does not identify specific individuals. To enable tracking, ZoomInfo WebSights places three cookies on our website, allowing us to track unique visits. The IP addresses collected are associated with known company IPs and are displayed only to show which companies have visited our website. This information is used to optimize the functionality of the ZoomInfo product and enhance our understanding of how companies interact with our website. For more details about ZoomInfo’s data practices, please refer to ZoomInfo’s privacy policy.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Website and its contents to you.
  • To provide you with information, products, or services that you request from us.
  • To fulfill any other purpose for which you provide it.
  • To provide you with notices about your account, including expiration and renewal notices.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Website or any products or services we offer or provide though it.
  • To allow you to participate in interactive features on our Website.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

We do not sell your personal information.

We may also use your information to contact you about goods and services that may be of interest to you. If you do not want us to use your information in this way, you may unsubscribe by responding to such emails with the direction to unsubscribe.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Fortis Fire or one of our affiliate’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Website users is among the assets transferred.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our Terms of Use, any terms of sale or purchase of our services, and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies. or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
  • Promotional Offers from the Company. If you do not wish to have your email address or contact information used by the Company to promote our own or third parties’ products or services, you can opt-out by sending us an email stating your request to [email protected]. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions.

Accessing and Correcting Your Information

You may send us an email at [privacy email] to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Residents of certain states may have additional personal information rights and choices. Please see Your State Privacy Rights for more information.

Your State Privacy Rights

California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:

  • Confirm whether we process their personal information.
  • Access and delete certain personal information.
  • Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose (excluding Iowa and Utah).
  • Data portability.
  • Opt-out of personal data processing for:
    • targeted advertising (excluding Iowa);
    • sales; or
    • profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
  • Either limit (opt-out of) or require consent to process sensitive personal data.

The exact scope of these rights may vary by state.

Employee and Independent Contractor SMS

Employees and independent contractors sometimes use text messaging or SMS messaging to coordinate our services. Each employee or independent contractor is required to consent to receive text messages and SMS messages from Fortis Fire in order to provide the services. Message and data rates may apply and the employee or independent contractor is allowed to opt out at any time. However, by opting out, such employee or independent contractor may not be able to provide the services.

How Our Text Messaging Works

Our SMS messages are designed to support your experience with us—whether that means confirming appointments, notifying you about technician arrivals, sharing safety‑related updates, or providing important service information. If you choose to receive marketing messages, those will only be sent when you specifically opt in.

What You Agree To When You Sign Up

When you opt in to receive messages, you allow Fortis to send SMS texts to the mobile number you provide. Message frequency may vary depending on your service needs, and standard message and data rates may apply based on your mobile carrier.

How to Sign Up

You may opt in through a checkbox on our website, through a contact form, or by texting a keyword to our SMS number. In some cases, we may send a confirmation text asking you to reply YES to verify your number. This helps ensure that only you can authorize communications to your device.

How to Stop Receiving Messages

You are always in control of your communication preferences. To stop receiving texts, simply reply STOP to any message we send. You can also use commands like UNSUBSCRIBE, END, CANCEL, or QUIT. Once you opt out, you will no longer receive text messages unless you choose to sign up again by replying START.

Need Assistance?

If you ever need help from us directly through SMS, reply HELP to any of our messages. You may also reach our team anytime at [email protected], and we’ll be happy to assist.

Your Privacy Matters

We value your trust, and we safeguard your information accordingly. Fortis does not sell, share, or rent your mobile number or SMS consent to third parties for marketing or advertising. We only use your information to provide the services and communications you’ve asked for.

What Information We Collect Through SMS

To deliver text messages, we collect your mobile number, your message replies, and standard information such as delivery confirmations and consent records. These details help us ensure the accuracy and security of your communication preferences.

How We Use This Information

Your SMS information is used solely to deliver the types of messages you’ve signed up for—such as reminders, updates, safety notices, or marketing texts (only if you separately opt in). We never use SMS information for unrelated purposes.

Types of Messages You May Receive

Depending on your preferences, you may receive service reminders, appointment details, safety notifications, account alerts, technician‑arrival messages, or promotional content. Promotional texts are only sent when you have given explicit permission.

Message Frequency and Costs

Text messages may be sent periodically based on your service needs or the programs you choose to join. Message and data rates may apply, depending on your carrier’s plan.

Our Commitment to Compliance

Fortis’s SMS program follows all applicable laws and industry guidelines, including the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles, CASL, GDPR, and relevant state privacy regulations.

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

[email protected]

 Last modified: December 3, 2025